Frequently Asked Questions

How do I access my hosting control panel?
Your welcome email contains your control panel login as well as your website publishing information. Please refer to your welcome email for this information. If you've deleted it or need it resent, please submit a ticket and we'll resend your information.

How do I use Web mail?
To access web mail (webmail), simply go to Keep in mind that the username and password you use here, is the username and password of your email account, not your control panel username and password. For example, if your email is, then your webmail username would be "info."

How do I update my billing information?
To update your billing information, go to our secure customer update form:

How do I transfer my domain to you?
If you are hosting your domain name with, we can offer you a free domain name transfer.

To transfer your domain, simply send us an email at to request a free domain transfer.